• Gone are the days of waiting in line to fill out your registration card, all information will be sent to you in advance to complete
  • Contactless payments only are available throughout
  • Please wear a face mask when in the corridors and public areas
  • Keys are sanitised and removed from circulation for 48 hours
  • Hop in the lift or take the stairs if you prefer. All we ask is please only share the lift with members of your party
  • Please don’t be offended if we discretely ask to take your temperature using our contactless thermometer
  • We are currently unable to hold luggage at time of check in or departure
  • Please inform us in advance if you are arriving from another country and are required to self-isolate for 14 days, as per UK Government guidelines
  • NHS Test & Trace  is now compulsory in all properties, we will be displaying the official NHS QR code for these purposes


  • Our comfy mattress and pillow protectors have been freshly laundered
  • We avoid back to back usage of rooms whenever possible to allow for additional cleaning and sanitising
  • Although we are not able to service your room during your stay, we will happily provide you with fresh towels and additional toiletries. Just contact the team who will drop them off at your door
  • All high touch areas are thoroughly sanitised before you check-in, these include:
    • All switches
    • All remote controls
    • Air con controls/fans
    • All handles including fridge, safe, kettle, iron & window handles
    • Taps and shower controls
    • Telephones
    • Headboard & bed surround
    • Desk & tabletops
    • Toiletries
    • All bathroom surfaces


  • Our team respect social distancing guidelines and have been thoroughly trained in our new practices and risk assessment measures, they are respectful of social distancing guidelines
  • We are now operating a ‘deliver to door’ service, just let us know if you need anything
  • We continue to monitor new legislation and advice from reliable sources and thorough training has taken place within our team
  • Our team are all temperature checked every morning and wear a face mask in the required areas
  • If you start to feel unwell, just let us know and we will happily take your temperature with our contactless thermometer and assist you with contacting medical services


  • Gail’s Bakery and Gail’s Kitchen currently remain closed at My Bloomsbury. The team will be happy to advise guests on local alternatives, with many options for food and drink on offer in the surrounding neighbourhood
  • Our award-winning bar at My Brighton, Merkaba, is operating on Thursday, Friday and Saturday only. Click here to find out more
  • Bottles of filtered water in glass bottles can be brought to your room at any time
  • Only certain items left behind will be kept for 7 days, these include clothing, electronics, and jewellery. Following the 7 days they will be passed to a local charity
  • All high touch points in our public spaces are, at a minimum, sanitised every hour during peak times
  • If you would like snacks or drinks brought to your room, please take a look at the menu in your room/on your TV