PRACTICES

YOUR ARRIVAL

  • Gone are the days of waiting in line to fill out your registration card, all information will be sent to you in advance to complete
  • Contactless payments only are available throughout
  • Keys are sanitised and removed from circulation for 72 hours
  • Hop in the lift or take the stairs if you prefer. All we ask is please only share the lift with members of your party
  • Please don’t be offended if we discretely ask to take your temperature using our contactless thermometer
  • We are currently unable to hold luggage at time of check in or departure
  • Please inform us in advance if you are arriving from another country and are required to self-isolate for 14 days, as per UK Government guidelines

YOUR ROOM

  • On your bed you will find a Protection Kit including disposable gloves, a mask and hand sanitiser
  • Our comfy mattress and pillow protectors have been freshly laundered
  • Although we are not able to service your room during your stay, we will happily provide you with fresh towels and additional toiletries. Just contact the team who will drop them off at your door
  • All high touch areas are thoroughly sanitised before you check-in, these include:
    • All switches
    • All remote controls
    • Air con controls/fans
    • All handles including fridge, safe, kettle, iron & window handles
    • Taps and shower controls
    • Telephones
    • Headboard & bed surround
    • Desk & tabletops
    • Toiletries
    • All bathroom surfaces

OUR TEAM

  • Our team respect social distancing guidelines and have been thoroughly trained in our new practices and risk assessment measures, they are respectful of social distancing guidelines
  • We are now operating a ‘deliver to door’ service, just let us know if you need anything
  • We continue to monitor new legislation and advice from reliable sources and thorough training has taken place within our team
  • Our team are all temperature checked every morning
  • If you start to feel unwell, just let us know and we will happily take your temperature with our contactless thermometer and assist you with contacting medical services

OUR FACILITIES

  • Merkaba is not quite ready for you just yet. Keep an eye out on our social media for news on reopening and we hope to be welcoming you back very soon
  • Bottles of filtered water in glass bottles can be brought to your room at any time
  • Only certain items left behind will be kept for 7 days, these include clothing, electronics, and jewellery. Following the 7 days they will be passed to a local charity
  • All high touch points in our public spaces are, at a minimum, sanitised every hour during peak times
  • If you would like snacks or drinks brought to your room, please take a look at the menu in your room/on your TV