Terms & Conditions

My Hotels

TERMS AND CONDITIONS

BOOKING TERMS & CONDITIONS

Bookings on Flexible Rates
Individual bookings on flexible rates may be cancelled or amended up to 2pm, the day before arrival, without charge. In the event of cancellation, please contact the Reservations team and ensure a cancellation number is obtained. 

Bookings on Special Packages, Offers and Saver Rates
Selected Packages, Special Offers and Saver rates are pre-payable at the time of booking and non-refundable and non-changeable. In the event of cancellation, we’re sorry but there is no refund and no option to amend the dates of stay.

The deposit/full payment as applicable will be charged at the time of booking or shortly after.  Should we not be able to take payment on the credit card given, your booking may be cancelled without further notice.

 

Amendments & Cancellations
Cancellations of Flexible Rate bookings received after 2pm, the day before arrival, or failure to show; will result in a charge equal to the first nights’ stay including VAT; and will also result in the cancellation of the remainder of the reservation.

Amendments to the arrival date, departure date, or room type are subject to availability at the time of making the request; and may result in a rate change.

Selected Packages, Special Offers and Saver rates are pre-payable at the time of booking and non-refundable and non-changeable. In the event of cancellation, we’re sorry but there is no refund and no option to amend the dates of stay. 

Check In & Check Out Times
Check In Time is 2pm.
Check Out Time is 12pm.

Deposits & Prepayments
Booking deposit is non refundable.

Pet Policy
Sorry but we do not allow pets in our hotels. Guide dogs are permitted.

Extra Beds & Child Cots
Extra bed for Superior Rooms and Suites/Studios only, costs £30 including VAT per night, for all properties. Additional terms are:

  1. a) Children under the age of 2 stay for free (cot provided on request and if prebooked)
  2. b) Children age between 2 to 12 can stay for free when sharing parents existing bed
  3. c) Children aged 2 – 12 requiring an extra bed will be charged as per the cost above

Bookings of 5 rooms or more or 5 nights or more: 
For bookings made more than 30 nights ahead of arrival, we reserve the right to charge a 50% deposit at the time of booking, regardless of the rate/terms applicable to the booking made.  For bookings made within 30 days of arrival, we reserve the right to charge 100% of the booking.

For such bookings, the deposit/full payment as applicable will be charged at the time of booking or shortly after.  Should we not be able to take payment on the credit card given, your booking may be cancelled without further notice.  Should you choose to cancel your booking at any time after payment has been taken, we reserve the right to retain the deposit/full payment as a cancellation fee.

The statement Terms & Conditions relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.

PRIVACY & DATA

GENERAL STATEMENT

My Hotels Group fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information, which you volunteer to myhotels group, will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 & 2003.

COLLECTION AND USE OF PERSONAL INFORMATION

My Hotels Group does not collect any personal data about you on this website, apart from information which you volunteer. We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.myhotels.com. This includes information provided at the time of registering to use our site, subscribing to our site, posting material on our site or requesting further services. We may also ask you for information when you enter a competition or promotion on our site and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your bookings or orders.
  • Details of your visits to our site and the resources that you access.
  • Data entered on our website including non-submitted, (or abandoned data).

Any information, which you provide in any of these ways, is not made available to any third parties, and is used by myhotels group only in line with the purpose for which you provided it.

COLLECTION AND USE OF TECHNICAL INFORMATION

This website does not use cookies, apart from temporary “session” cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. Visitors can use this website with no loss of functionality if cookies are disabled from the web browser.

Technical details in connection with visits to this website are logged by our internet service provider for our statistical purposes. No information is collected that could be used by us to identify website visitors. The technical details logged are confined to the following items:

  • The IP address of the visitor’s web server
  • The top-level domain name used (for example .ie, .com, .org, .net)
  • The previous website address from which the visitor reached us, including any search terms used
  • Click stream data which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
  • The type of web browser used by the website visitor.

My Hotels Group will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. It is the policy of My Hotels Group never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by a rule of law. The technical information will be used only by My Hotels Group, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute “personal data” for the purposes of the Data Protection Acts, 1988 & 2003.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

WE USE INFORMATION HELD ABOUT YOU IN THE FOLLOWING WAYS:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To provide you with information, products or services that you request from us.
  • To notify you about changes to our services.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing at any time by contacting us at the under noted postal or email address.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 11-13, Bayley Street, Wc1b 3HD, London or contact us.