Booking Terms & Conditions

Bookings on Flexible Rates

Individual bookings on flexible rates may be cancelled or amended up to 2pm, the day before arrival, without charge. In the event of cancellation, please contact the Reservations team and ensure a cancellation number is obtained. 

Bookings on Special Packages, Offers and Saver Rates

Selected Packages, Special Offers and Saver rates are pre-payable at the time of booking and non-refundable and non-changeable. In the event of cancellation, we’re sorry but there is no refund and no option to amend the dates of stay.

The deposit/full payment as applicable will be charged at the time of booking or shortly after.  Should we not be able to take payment on the credit card given, your booking may be cancelled without further notice.

Amendments & Cancellations

Cancellations of Flexible Rate bookings received after 2pm, the day before arrival, or failure to show; will result in a charge equal to the first nights’ stay including VAT; and will also result in the cancellation of the remainder of the reservation.

Amendments to the arrival date, departure date, or room type are subject to availability at the time of making the request; and may result in a rate change.

Selected Packages, Special Offers and Saver rates are pre-payable at the time of booking and non-refundable and non-changeable. In the event of cancellation, we’re sorry but there is no refund and no option to amend the dates of stay. 

Check In & Check Out Times

Check In Time is 2pm.
Check Out Time is 12pm.

Deposits & Prepayments

Booking deposit is non refundable.

Pet Policy

Sorry but we do not allow pets in our hotels. Guide dogs are permitted.

Extra Beds & Child Cots

Extra bed for Superior Rooms and Suites/Studios only, costs £30 including VAT per night, for all properties. Additional terms are:

  1. a) Children under the age of 2 stay for free (cot provided on request and if prebooked)
  2. b) Children age between 2 to 12 can stay for free when sharing parents existing bed
  3. c) Children aged 2 – 12 requiring an extra bed will be charged as per the cost above

Bookings of 5 rooms or more or 5 nights or more:

For bookings made more than 30 nights ahead of arrival, we reserve the right to charge a 50% deposit at the time of booking, regardless of the rate/terms applicable to the booking made.  For bookings made within 30 days of arrival, we reserve the right to charge 100% of the booking.

For such bookings, the deposit/full payment as applicable will be charged at the time of booking or shortly after.  Should we not be able to take payment on the credit card given, your booking may be cancelled without further notice.  Should you choose to cancel your booking at any time after payment has been taken, we reserve the right to retain the deposit/full payment as a cancellation fee.

The statement Terms & Conditions relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.