Contact Reception

If you need anything, you can send us a message directly through WhatsApp on +44(0)1273 900 371. If you would rather come speak to a member of the team, we’re at the reception 24/7.

Minibar

You’ll find the minibar menu on your TV screen.

If your room was booked directly with us, don’t forget to enjoy your £10 minibar credit.

Need some ice for your G&T or flutes for your prosecco? Message us on WhatsApp and we will bring it to your room.

Housekeeping

Your room is your room during your stay, and so our housekeeping team will not enter. If you need a refill or anything at all, a towel change or bins emptied, please do just ask us!

If you’re staying with us for more than 3 nights, do let us know a convenient day during your stay to enter the room to service it.

Pillows

In your room you have two firm pillows, and two softer pillows. If you need any swapping, just ask!

Iron, ironing board & hair dryers

If you are in need of any of these items, send us a message with your room number and we will leave it at your door.

Food deliveries

In need of something to eat but don’t want to leave your bed? Feel free to order from any of the online platforms such as Deliveroo or Just Eat, add your room number to the notes and our team will bring it to your door once it has been delivered. We can provide any additional crockery or cutlery. Once you’re finished, feel free to leave it outside the room and we will collect it.

Breakfast

Our breakfast is served at Meanwhile located just across from reception, from 7am-2pm weekdays, and 8am-3pm on weekends. Pre-booked breakfast is £15 and includes any dish from the brunch menu, a hot drink & a juice.

If you haven’t booked breakfast with us but still want to take advantage of this deal, just let the team know at the counter and they will honour this discounted rate.

Meanwhile

Brunch, coffee cocktails and wine. Click here to view the menu and opening times!

If you have booked directly with us, you receive 10% off.

Explore the city

Need ideas for what to do whilst you’re with us? Click here for our recommendations.

Social media

Stay up to date with all news and special offers.

Complimentary water

We have still and sparkling on tap available to our guests. We are happy to bring some to your room,  or show you to the closest water dispensers.

Special Occasion

Celebrating a special occasion? Message our team and we can book massages, bring a bottle of prosecco to your room, or help you with the best recommendations for a last-minute meal.

Check-out

If you are in a rush and don’t want to pop by reception to check-out, please place the hanger sign on your door so we know you have left.

Looking for something else that you can’t find here?

Just speak with our team on-site! We are available 24 hours to assist.